Real Time Reporting
Self Managed Portal
It all starts with the HubDesk portal, where users can Register for your service, Connect their voice gateway, Select a suitable call plan, make some Test calls and Start using the service - all done on the HubDesk portal.
HubDesk enables you to manage your hubbing rates automatically. It will automatically adjust rates for the various calls plans that you have, depending on your cost. It will also automatically notify customers about the rate changes.
If your cost increases, the platform will update the sell price and notify your customers, same goes when your cost reduces.
You can also manage the frequency of when rate updates take places, either daily, weekly or monthly.
Provide your users with a selection of call plans that is graded by call quality. Users can select a default call plan, yet still use other call plans on the fly.
HubDesk also supports custom call rates that you may need to offer specific customers from time to time. Just upload a new call plan and assign it to a customer and they will see the new call plans on their portal. Simple as that!
HubDesk comes with some powerful reporting tools to provide you and your customers with the information you need in real time.
All calls are captured and displayed on HubDesk in real time. Quickly drill down to a specific call record with powerful filters.
The summary report provides an excellent snapshot view of how traffic is performing for a set period of time, and provides information like Average Seizure Ratio's (ASR) and Average Call Durations (ACD).
HubDesk's Active Call report shows you and your customers, in real time, what calls are taking place at that very moment.
HubDesk was designed with you, the carrier in mind - to provide a simple and effective way for you to sign on and manage your voice rubbing customers in the simplest way, and at the same time, providing them with a full suite of self managing tools. Enable your customers to self manage:
Create sub users for the portal
View in real time like the Active Calls report
Manage their interconnect with you
View their available rates
View their current balance
Enable low balance threshold alerts
Make and manage payments
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