Privacy Policy

Last Update: 27 August, 2025

Atom Telecom (“Atom”, “we”, “our”, “us”) respects your privacy and is committed to protecting your personal information in compliance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and the Telecommunications Act 1997 (Cth).

This policy explains how we collect, use, disclose, and safeguard your information when you interact with our websites, services, and platforms.

1. Information Collected

When you request information, register for services, or interact with Atom, we may collect:

  • Contact details — your name, email address, company details, and phone number.
  • Billing information — required to process payments. Atom does not store payment card details; these are handled securely by our third-party payment processor.
  • Service usage data — information on how you interact with our platform, collected via cookies, analytics, and other tracking technologies.
  • Communications metadata (where relevant) — certain traffic data may be collected to comply with Telecommunications Act obligations.

2. How We Use Your Information

We use your information to:

  • Deliver, manage, and improve Atom’s services.
  • Provide account management, billing, and technical support.
  • Send you service notifications, updates, and offers where you have consented or where permitted by law.
  • Meet our obligations under Australian telecommunications and privacy legislation.

Atom does not sell, rent, or trade your personal information to third parties for their marketing purposes. We only share data with:

  • Trusted service providers acting on our behalf under strict confidentiality agreements.
  • Regulatory authorities where legally required (e.g., ACMA, law enforcement).

3. Communications Preferences

Registered users may receive service updates, billing notifications, and newsletters.

You may opt out of marketing communications at any time by:

4. Customer Data

If you use Atom’s services to transmit or store data (“Customer Data”):

  • We will not access, review, or share your content except:
    • Where required by law, court order, or regulatory direction.
    • To troubleshoot technical issues or resolve service-related problems.
    • To investigate suspected breaches of Atom’s Terms of Use.

5. Data Security

Atom applies industry-standard security measures, including:

  • Encryption of sensitive data
  • Secure data storage and restricted access protocols
  • Regular security audits and compliance checks

While we strive to protect your information, no online platform can guarantee absolute security.

6. Your Privacy Rights

Under the Australian Privacy Principles (APPs), you have the right to:

  • Access the personal information we hold about you.
  • Request corrections to ensure accuracy and completeness.
  • Withdraw consent to marketing communications at any time.

Requests can be made by contacting privacy@atomtelecom.com.au.

7. ACMA & Telecommunications Compliance

As a licensed telecommunications provider, Atom complies with:

  • ACMA regulations regarding spam, SMS, and caller ID integrity.
  • Data retention and lawful interception obligations under the Telecommunications Act 1997 (Cth).
  • Strict privacy requirements for handling communications metadata.

We only disclose information to law enforcement or regulators when legally required.

8. Policy Updates

We may update this policy to reflect changes in law, industry practice, or our services.

Updated versions will be published on our website with the effective date noted above.

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact our Privacy Officer at:

AtomTel Pty Ltd
Privacy Officer
privacy@atomtelecom.com.au
Level 14, 1 Eagle Street
Brisbane, QLD 4000